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Drew Friedman @dfriedmanWFED
April 11, 2023 8:19 am

Editor’s note: This story has been updated with comments from the Social Security Administration.

Poor work-life balance. Insufficient pay. Unmanageable workloads. Few opportunities for teleworking.

The challenges for the Social Security Administration’s workforce are virtually unending, and if SSA leadership doesn’t change course soon, the agency’s metaphorical ship could capsize, the American Federation of Government Employees said.

“We are here today to sound the alarm,” said Jessica LaPointe, president of AFGE Council 220, during an AFGE press conference Monday.

Stressful work conditions are causing severe burnout among SSA field office employees, AFGE said, in turn leading to high staff attrition rates and growing workloads for the SSA employees who remain with the agency.

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